GDPR : Data Portability

 

GDPR Processes

 

 

  • GDPR Processes
    • Who has my access to my personal data?
    • Where is my data stored?
    • Cookie Policy ? 
      • Security & Authentication
      • Analytics
      • Advertising
      • How to disable cookies in your browser
        • Internet Explorer
        • Firefox
        • Google Chrome
        • Safari
    • Data Portability
      • I would like to download My Data
      • I would like to upload My Data
    • Application Usage Reports

 

Who has my access to my personal data?

In order for your information to be shared to any relevant 3rd party agencies as part of the application process - we will explicitly state which organisation your information will be available to and for how long.

In order to manage which organisations have access to your data,  you are able to self-manage or remove these permissions through the My Profile page on any of the Xpand Applications. 

 

Where is my data stored?

Your data by default is stored in London and Dublin AWS hosted service.

On the profile page of the application you have the option of selecting which country your data will be held.

Organisations requesting further controls surrounding data storage can request this through our Premium Support change management process.

 

Cookie Policy ? 

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties.

  • Security & Authentication
  • Analytics
  • Advertising

Security & Authentication

Xpand uses cookies for security and authentication to provide the most secure experience.

Auth0 - Token Authentication

Our application is dependant on cookies to determine which partner has provided your details and to determine levels of data permissions.  

Without these cookies we would be unable to connect you to the relevant organisations.

This means that cookies are essential to use our service.

Analytics

Xpand uses Google Analytics, Tag Manager and Firebase to better improve its websites and application experience.

This means we use this information to better understand where there are problems with our website,  when people are using the service and to better understand what we as a company need to be doing to better serve our 

Advertising

Xpand Access and Xpand Insights have some relevant sponsored content areas,  cookie data is used to track the impact and relevance of each advertisement for each customer.

 

How to disable cookies in your browser

Here's how to prevent new cookies from being installed and how to delete existing cookies. The exact procedure depends on which browser you are using.

Internet Explorer

To prevent new cookies from being installed and delete existing cookies:

http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies

Firefox

To prevent new cookies from being installed:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

To delete existing cookies:

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Google Chrome

To prevent new cookies from being installed and delete existing cookies:

https://support.google.com/chrome/answer/95647?hl=en

Safari

To prevent new cookies from being installed and delete existing cookies:

http://help.apple.com/safari/mac/8.0/#/sfri11471

 

 

Data Portability

I would like to download My Data

As a business

  1. Log onto the Xpand application
  2. Visit My Profile Page
  3. Select Download My Data
  4. Receive link to CSV file

 

As a business support organisation

  1. Log onto the Xpand application
  2. Visit My Profile Page
  3. Select Download Agency Data
  4. A service request task will be created
  5. A link to the relevant data will be sent to the registered data controller

I would like to upload My Data

  1. A service request to upload data can be made via the Xpand Service Desk for Premium Support customers;  
  2. A list of the required fields and formats will be provided upon request to the individual making the request.
  3. A link to a secure folder to transfer files will be provided
  4. If the data is not in the correct format there will be an administration charge in order to convert and upload data as a quoted service request.
  5. Once files have been received,  required service costs have been approved files will be uploaded within a 3 - 5 working day period
  6. A notification will be made to the data controller when this has been completed

 

 

 

Application Usage Reports

Individual

Individual usage reports are available via the application for an administration fee of £10 - requests can be made through the Support Page

 

Organisation

Organisation level user usage reports are available via the Control Panel within Xpand Access.

Usage Reports can be downloaded from this page